Frequently Asked Questions

Electric Skateboard Safety
General Electric Skateboard Questions
Customer Support
Shipping
Placing An Order
International Orders


Electric Skateboard Safety

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Should I wear a helmet?

Yes, you should. Before, you get on your electric skateboard. You must always put a helmet on especially if you plan on only testing it a few feet.

Should I wear full protective padding?

Yes, if you feel you should. You should. Especially, if you plan on going fast speeds and are not an experienced rider.

What are my buyer responsibilities?

The buyer/consumer who purchases from DIYElectricSkateboard.com is responsible for informing themselves on the local and state laws for riding an electric skateboard in their area. It is responsibility of the buyer/consumer to understand the basics and knowledge to safely assemble a DIY Electric Skateboard. Once your order is complete, the customer releases DIYElectricSkateboard.com of all liability related to assembly of a diy electric skateboard.


General Electric Skateboard Questions

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What is your electric skateboard’s top speed?

A realistic and safe speed for an electric skateboard is 20mph. Majority of the time, you will be riding around 12mph to 15mph on average. 20mph on an electric skateboard is fast enough. However, certain setups can reach up to 35mph to 60-70mph if you really wanted too. While we don’t recommend it, it is possible. That goes to show you how powerful these electric skateboards really are.

How steep/tall of a hill can your electric skateboard climb?

Depending on your electric skateboard setup and rider weight. Almost all eboards on are website are capable of going up hills that are at least 15% grade. Certain setups are more then able to climb 15-35% grade hills and perhaps even more. You want to remain a consistent quick speed of 3mph or more while going uphill. Starting your electric skateboard in the middle of the hill and/or riding slow speeds uphill can damage and stress the motors.

What’s the average distance of your electric skateboard?

The average distance for a lightweight electric skateboard setup would be about 6-8 miles per battery pack. The same battery with non-aggressive riding can reach about 8-12 miles per charge. We prefer having the ability to have more range while also keeping the board as light as possible. Our solution is carrying extra battery packs in a backpack and swapping them out when a battery pack has no more juice.

Currently, we are using standard RC (Remote Control) Battery packs but have plans to develop an easy quick-release battery pack.

What is the max rider weight?

These boards can safely ride riders who are between 220-250lbs easily. You can still create an electric skateboard that will effectively ride with a rider weight of 300-350lbs. It may cost a bit more since you will have to purchase better motors that can power the rider weight more effectively. Riders around 250 lbs can still go up 10-15% degree hills with ease.

Are These Electric Skateboards Waterproof?

Riding your electric skateboard in the rain is not recommend. However, it is possible and you can.  There are a few things that you must watch out for to take better care of your electric skateboard. It is best to ride your electric skateboard in rain only on straight roads. It is not advisable to climb hills in the rain as the wheels will have a hard time with traction. Do not purposely drive into puddles. Riding while the floor is slightly wet is ok. If it is really wet I would not ride my skateboard in real wet conditions.


Customer Support

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What are your hours of operation?

You can pretty much find us throughout all hours of the day. We are available for support through email and live chat. All emails are typically responded to within 1-2 days.

How do I contact customer support?

You can email us at support@diyelectricskateboard.com and/or contact us via Live Chat.

When are emails answered?

Emails are received through support@diyelectricskateboard.com. Emails are checked throughout the day and are typically responded to within 1-2 days. If there is a high volume in calls/emails it may delay response times.


Shipping

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Where do you ship from?

Orders are shipped from our location near San Francisco, CA.

How much does shipping cost?

Shipping rates are based by a flat rate fee.

  • USA USPS Priority Mail Flat Rate is $10 USD.
  • USPS International Priority Mail is $40 flat rate.
  • Free Shipping for all orders over $300+.

What if I want to ship to another address other than my billing address?

Orders shipped to another address than the billing address is perfectly fine with no issues. It is the buyer/customer’s responsibility to enter in the correct shipping address. If the address is incorrect and we ship to the address, we are not liable.

How long will it take for my order to arrive?

  • USA Shipping takes 2-3 business days using USPS Priority Mail.
  • International orders take 5-10 business days using USPS International Priority Mail.
  • Canada orders take 5-10 business days using USPS Priority Mail.

Shipping Companies

Typically, we ship using USPS United States Postal Service and/or UPS United Postal Service.


Placing An Order

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Is your website safe?

Yes. We utilize a safe and secure shopping cart with an SSL certificate to process all our orders. All orders are processed through PayPal and/or Stripe.com for Credit Card Payments. DIYElectricSkateboard.com holds no credit card information for your orders.

How can I pay?

We accept PayPal and Credit Card payments through (Visa, Mastercard, Discover and American Express). You can choose your payment option during checkout. Checkouts through PayPal will be sent to “DD Ventures”.

Credit Cards are charged during the checkout process and will show up on your credit card statements as “DIYELECTRICSKATEBOARD”.

Can I Pay Credit Card with PayPal?

Yes, you can pay by credit card with PayPal without a PayPal account. A PayPal account is not required for a credit card payment.

Will my order ship out the same day it’s ordered?

Orders will usually ship out the next business day. It is possible for your order to ship out the same day if the order is placed before 10AM PST.


International Orders

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What countries do you ship to?

We ship worldwide and to all countries in the world.

Are there any additional fees?

Our shipping rates do not include any VAT tax or import fees. We do not cover any additional fees and it is typically the customer’s responsibility.


 

2 replies on “Frequently Asked Questions

  • Chris Hope

    I am interested in the Complete 3000W Dual Motor Electric Skateboard Kit. What else do I need besides a deck? Can you tell me the battery options and call me at 772-559-1042. I am in the United States.

    Reply
    • DIYElectricSkateboard.com

      Hi Chris,

      For the kit that you mentioned. You’ll need a battery, battery charger and a deck. Everything else is provided for..

      Let me know if you have any other questions..

      Reply

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